Testimonials & Customer Feedback

What our customers have to say about PrivatePlus.
RE: Bistra Krumova
bistra-krumovaI have just finished moving into my townhouse in Montana… all thanks to THE BEST loan rep on the planet! I truly LOVE Bistra Krumova. She went above and beyond on my behalf. I am so grateful for her expertise, professional background, and especially her kindness and patience. I have told many people about my great experience with PrivatePlus, and how amazing Bistra was in making it all come together, and closing when I wanted to. Some day I would love to meet Bistra. I consider her as a dear friend. Thank you so much! God bless. I will ALWAYS recommend Bistra and PrivatePlus!!!

– Michele M., Ennis, MT
RE: Vito Leone
Vito_LeoneIn the past year, Clyde and I have re-financed our personal home and a few months ago, purchased a rental property. Vito was our representative on both transactions. We wanted you to know that Vito did a fabulous job. The house went smoothly, but the rental property was very difficult due to the parties involved, who were not very co-operative. We had to change and re-arrange many things over a period of weeks because we were on a deadline to close by a certain date. We were getting very upset, so Vito took charge, he made calls to people to get the proper information and papers needed and passed them on to the proper people. He was so calm and kind, truly understanding what we were going through. He reassured us that all was going well and that he would get what we needed in time to close and he did! We closed but only because of all the hard work and extra time he took to get it done. You have a great guy on your team. We will use Vito in the future.

– Clyde & Debbie K., Newnan, GA
RE: Brook Benton
BentonBrook
You’ve got a super star in Brook. He is doing a fantastic job, a pleasure to work with and a no brainer when it comes to referring mortgage loan business.

– Alan Najjar, Atlanta, GA
RE: Bistra Krumova
bistra-krumovaI just want to express my happiness to work with your company. I was so satisfied with the experience that I had with Bistra Krumova. She was amazing. She answered all of my questions and complaints. She kept me informed through the whole process. There are no words that I can express my feelings about this wonderful woman. Just professional. I do want to thank you and Bistra for the great experience that you gave me. If I had to go through this process again, I will immediately contact Bistra. She is definitely my first and only choice. Thank you again!

– Ivan T., Acworth, GA
RE: Bistra Krumova
bistra-krumovaI recently completed a home purchase with PrivatePlus Mortgage and I wanted to take a few minutes to commend Ms. Bistra Krumova’s hard work and dedication. Ms. Bistra worked with my family and I in our first home purchase a few years ago while working for a different bank. We were so impressed by her work ethic and attention to personal detail that we actually searched for Ms. Bistra once we found out she was no longer with her previous employer. That is when we found her at PrivatePlus. Her hard work and commitment to excellence proved true once again. You have a tremendous asset in Ms. Bistra at PrivatePlus. We consider her to be a part of our family and as long as Ms. Bistra is in the mortgage loan industry we will NEVER consider working with anyone else. Thank you so much.

– The Kehrhahn family, Monroe, GA
RE: Denise Pajak
PajakDenise-1-3I just wanted to thank you for all your help in obtaining the financing of our planned Decatur home. Condo living is going to be very different but we will have two grandsons to fill up much and what appears to be a very vibrant community which we will now have time to enjoy. Thank you again.

– Alan J. Decatur, GA
RE: Joe Polofsky
Joseph_PolofskyJoe, thank you so much! Our refinance was painless, seamless and went really smooth. I am very happy to refer folks your way having had the experience that was ours. We were able to take advantage of the market with improvement to the rate on our current mortgage and cash-out on top of that to make our home improvements a reality. We appreciate you working with us to make it all happen!

– Blair P. Marietta, GA
RE: Denise Pajak
PajakDenise-1-3Thank you again for your time and creativity on this financing. Our family is so happy with this house and we could not have done it without your help. I will gladly recommend you to any of our friends who are buying, building or refinancing.

– Eric Berardi | Kilpatrick Townsend & Stockton LLP, Atlanta, GA
RE: Kelly Koklas
Kelly-Koklas-150x150I’d like to take a moment to compliment Kelly Koklas. During our first conversation, she answered all my questions, she was very knowledgeable and pleasant to talk with. My refi was a VA loan with many hoops to jump through, but her communication skills and attention to detail through the entire process was exceptional. I never had a question she could not answer, and she was always honest and straightforward. I would not hesitate to recommend Kelly and PrivatePlus Mortgage. Congratulations on having such fine representation.

– Bob De Benedetto, Columbia, SC
RE: Brook Benton
BentonBrookToday I will be signing closing documents for my refinance. I want to give great thanks to Brook Benton, Kelly Fann and your underwriter for their excellent and professional job. They all worked very hard to make things possible in a very short period of time. It is great doing business with your bank.

– Joseph Shahda, Abington, MA
RE: Denise Pajak
PajakDenise-1-3As first time homebuyers, we worried that we would find the lending process intimidating. After talking with Denise, we quickly realized it was more daunting to find the right house than the lender. Denise was always prompt and gracious when we needed extra time to sign the many documents that came our way. She maintained an open line of communication and we appreciated her attention. We have recommended Denise to friends and family, and plan sending more people her way in the future.

– Andrew & Elyse Panjic, Atlanta, GA
RE: Dan Smith
Dan-SmithI personally wanted to thank you and your team for responding to Kelli Robertson’s needs this week for me/her. Your team was exceptionally responsive in a very stressful situation!

– Tom, Atlanta, GA
RE: Scarlett Tassone
TassoneScarlett-1-5I’ve worked with Scarlett on several refinances for my personal home and investment properties. She is very responsive, provides options, and professional guidance throughout the process. I’d recommend her to a friend and would certainly work with her in the future.

– Craig Yarwood, Atlanta, GA
RE: Brook Benton
BentonBrookI am sitting at the closing table right now with my client waiting for the seller docs to be returned. I want to thank you and your team for the final push to get this loan to the closing table TODAY!! I know all parties involved including myself are extremely appreciative of your efforts.

– Kelly Kramb, Keller Williams Realty, Atlanta, GA
RE: Denise Pajak
PajakDenise-1-3I started the process calling three different companies. I narrowed to two based on rates and comfort level with the originators. After going more in depth with Denise and her competition, there was no contest. Denise truly separated herself with her follow-up and by doing what she said she would. She kept me on track throughout the process with patient explanations of every step. She was always quick to answer or return phone calls and worked around my crazy schedule which is no easy task.

– Dan Hanafin, Massachusetts
RE: Jason Copeland
CopelandJason-1-2We chose Private Bank of Buckhead as our lender, and Jason Copeland represented us on behalf of our loan. It was the first home my wife and I bought together and Jason guided us through the entire process. He responded to us in a timely manner on all concerns during the day, night, and on the weekends. All of his answers were well informed and he was up front and honest. He was even present at the closing table to assist our needs as some things came up. He responded instantly and made us feel like we were his priority. We would highly recommend Private Bank of Buckhead and Jason Copeland.

– Joshua and Anastasia F., Atlanta, GA
RE: Michael O’Nan
Mike_O'NanMy mortgage with a major national bank was a 5.75% 10-year interest only (remember those?), followed by 20 years at the fixed rate. I could have switched and pay interest only for the next year, and then go to a 15-year plan. But my 15-year refi with PrivatePlus cut my monthly payment in half. Hmmm. Such a tough choice!

– Alex and Glenda, Atlanta, GA
RE: Brook Benton
BentonBrookBrook, I will be referring people to you from here on out. Thanks

– Kristie, Berkshire Hathaway HomeServices
RE: Carl Robins
RobinsCarl-2-3I had the pleasure of working with Mr. Robins on two occasions. Once while refinancing my main residence and another time where I was downsizing and buying a smaller home. In both cases the process was smooth and effortless. On the second home purchase, the builder was offering a $5,000 incentive to utilize their mortgage company. I spent several months providing information to multiple people. I literally gave them over 100 different documents showing my financial situation was healthy. A week before closing I started getting calls from people I did not know asking for the same information. Their attitude was threatening and unprofessional. I was ready to walk away. Instead, I remembered how smoothly things had gone with Carl when I had refinanced my main residence years ago. One call and Carl was on it. Keep in mind, I was so frustrated that I walked away from a $5,000 incentive. Carl took the bull by the horns and literally we were closed in 2 weeks. Single point of contact, and I didn’t get asked about $500 transactions from 6 months ago (LOL). He handles it all, smoothly, professionally and is available 24X7. I highly recommend Carl Robins.

– Mike Korf, Atlanta GA
RE: Denise Pajak
PajakDenise-1-3If I’m repeating myself, I apologize, but I can’t say it enough: Denise was a FANTASTIC help to us. She made what could have been a slow and painful process into a quick, easy walk in the park that my wife and I didn’t have to think twice about.

– Dan and Shaliz Dolan, Pennsylvania
RE: Scarlett Tassone
TassoneScarlett-1-5My husband and I were trying to refinance our mortgage to a lower fixed interest rate with a major bank. There were months of delays and hassles for something fairly straightforward. We discussed our concerns with our financial planner who recommended Ms. Scarlett Tassone. I was so impressed after our first call with her…she was enthusiastic, professional and really listened to our concerns and patiently answered all of our questions. Her responsiveness and follow through were quite remarkable and we finished the refinance with a fantastic rate and with minimal time compared with the large bank. Ms. Tassone was very conscientious and answered any question we had in a very timely manner. I can’t say enough about our experience. When we get ready to move, we’ll definitely get in touch with Scarlett.

– Kimberly Gehle, Suwanee, GA
RE: Denise Pajak
PajakDenise-1-3The level of service with Denise was significantly better than what we had been getting (with other firms). We were on a short deadline. Denise was always available, either at her desk or returning calls and emails immediately. Frequently she worked late into the evening to ensure deadlines were met. She very professionally produced and explained all of the documents. I intend to provide her contact info to any friends who are looking to refinance or purchase.

– Tom Trepanier, Atlanta, GA and Rockville, MD
RE: Scarlett Tassone
TassoneScarlett-1-5A very smooth transaction from start to finish. I will send you more of my buyers. Thank you and I look forward to working with you again … and soon.

– Marina Marchesani, Associate Broker, Miller Properties | Keller Williams Realty
RE: Jason Copeland
CopelandJason-1-2I have worked with Jason for many years now and he always comes through! Jason’s professionalism and care for his clients is an A+. If you need a mortgage, Jason’s your guy.

– Renee Kunsman, Realtor, Berkshire Hathaway, Home Services Georgia Properties
RE: Denise Pajak
PajakDenise-1-3I’ve done several refinances with Denise. It’s hard to believe how smoothly the process works now. As great as all your infrastructure is, Denise is really the “icing on the cake.” She’s knowledgeable, and she always kept me posted by phone and by email as to what I need to do, what to expect next, and so forth. She’s always available. I don’t think she ever heard of the concept of “business hours.”

– Gary Horowitz, Atlanta, GA
RE: Ron Sternberg
SternbergRon-3-4You completed our last two refinances and we were completely satisfied with both the result and your service. We’ll keep your contact information for future reference if we decide to acquire a new home. I can’t imagine finding anyone else better equipped to handle my mortgage needs in the future.

– Steve and Liz, Colorado
RE: Scarlett Tassone
TassoneScarlett-1-5I contacted three companies when shopping to refinance my mortgage. I lucked into working with Scarlett, and the other two companies were stark contrast to her excellent service. She is a real person, provides intuitive and timely communication (never even remotely close to pushy, unclear, manipulative, or unresponsive), provides all information and answers to questions freely and openly, is very knowledgeable and a pleasure to work with. After all was said and done with multiple companies, it turned out that Scarlett’s initial product offer was exactly what I wanted and ended up choosing. This to me is a sign of an experienced professional that knows their business well. Highly recommend.

– Jason Brown, Woodbridge, GA
RE: Lea Lea Brown
lea-lea-brownWhen I was shopping around for a mortgage and had become completely exasperated with the big banks, I asked several trusted friends to recommend someone. Only one name was mentioned by all: Lea Lea Brown. I now know why everyone I asked told me to go see Lea Lea. It has been a pleasure to work with her. She is honest, forthright and determined. She will be completely candid about what type of loan she can get for you. If Lea Lea tells you that she can get you a loan, then she will, and you will see her smiling face at the closing.

– Clark M. Atlanta, GA
RE: Val Boitet
BoitetVal-2-1I just wanted to drop you a quick note to thank PrivatePlus for securing the financing for one of my employees. Your company did a great job when others were unable to make the loan work. More specifically I personally want to heap praise on Val Boitet for his diligence, ingenuity, hard work and dedication to his job in helping secure the loan. My employee tried to finance his home purchase through several other lenders without success before I was fortunate enough to find Val. The circumstances of the purchase were unique and the loan process was quite difficult, but thanks to the hard work of Val and his team, the transaction has been completed. I am in the custom home building business and will happily recommend PrivatePlus and Val to my customers.

– Frank J. Agnos, President of Agnos Construction Enterprises, Inc., Atlanta, GA
RE: Brook Benton
BentonBrookI wish I had discovered PrivatePlus before, as this was one of the best experiences I’ve ever had with any company, hands down. From the onset, Brook explained how the process works, what to expect and when. Brook’s level of knowledge, responsiveness, honesty and integrity is second to none. He made the process absolutely effortless and painless for me. Truth is, I will never let anyone oversee any aspect of my home-related financial needs in the future, except for PrivatePlus and Brook Benton.

– Adrien Turcotte, Hebron, Maryland
RE: Denise Pajak
PajakDenise-1-3I would like to say that working with Denise was easy. I appreciated the fact that she always completed her tasks as she indicated she would in a timely manner and in a very professional way. She took the time to go over all the documents which made the closing that much easier for me to understand.

– Carol Cronin, Massachusetts
RE: Carl Robins
RobinsCarl-2-3Thank you so much for everything that you did for us in getting our deal closed so quickly!! With a transaction that the other agent didn’t believe we could get done in such a tight time frame, you more than rose to the occasion! We can’t tell you how much we appreciated how communicative you were and how diligently you stayed on top of every detail. We are looking forward to working with you again very soon!!

– Amanda Nichols, Associate Broker, Atlanta Fine Homes | Sotheby’s International Realty
RE: Scarlett Tassone
TassoneScarlett-1-5Scarlett is simply the best. No matter your situation, she will work to find you the best possible rate, always keeps you iinformed of the market, and where you are in the process. We have used Scarlett now for 4 refinances and as regulations got stricter and values down, she worked until she found us the best rate and held our hand throughout each situation. I would never trust anyone else with my mortgage needs but Scarlett.

– Nancy Burdge, Marble Hill, GA
RE: Brook Benton
BentonBrookThank you, Brook and Aimee. You guys were awesome. All of you showed your patience and professionalism throughout this process. Thank you!!

– Petro & Beatriz Kouracles, Ft. Lauderdale, FL
RE: Denise Pajak
PajakDenise-1-3Denise was the consummate professional who obviously knew her business and was ready with answers to all of my questions. I very much appreciated the fact there was never any pressure to “act now,” as one can run into in this business. Denise’s pleasant, matter of fact personality made her very comfortable to work with.

– Larry Petersen, Atlanta, GA
RE: Denise Pajak
PajakDenise-1-3I wanted to take the time to let you know how much I appreciate the job Denise Pajak did for me in refinancing my current mortgage to not only a better rate but truly a great experience. This was my third refinance and by far the best experience I have ever had with a mortgage banker and that is a direct result of Denise Pajak. The entire refinance was done with integrity, honesty and professionalism and Denise has all those qualities and then some. I have no doubt your extremely lucky to have Denise on your team and every chance I get to recommended her services to friends, family and coworkers I will!!

– Gerald Stone, Front Royal, VA
RE: Bistra Krumova
bistra-krumovaI want to thank you for all of your help in obtaining my loan. You were wonderful to work with. You are very patient, knowledgeable, and so, so nice. I found everything you told me in the beginning to be absolutely true through the entire process. I will tell my friends who might be interested in refinancing to call you at Private Plus Mortgage. I feel like you became a friend!

– Pat Schwartz, Bluffton, SC
RE: Brook Benton
BentonBrookI just wanted to take a moment to thank you for all your help with my refinance. You were (are) terrific and I can’t thank you enough for your patience and professionalism. My best to you!
.

– Angela Mazzullo, Alexandria, VA
RE: Denise Pajak
PajakDenise-1-3Denise patiently worked with us to understand our situation under our construction loan and acted as fantastic guide to rectify our issues in order to obtain permanent financing.
Denise exceeded my expectations of a mortgage officer!
I will certainly be referring my friends and contacts to Denise.

– James Osborne, Atlanta, GA
RE: Brook Benton
BentonBrookClosed on the refinance with no issues! The title company rep was ready and I thought I got out in record time. Thank you again for a great experience..

– Karen C, Rockville, MD
RE: Bistra Krumova
bistra-krumovaI just wanted to express my great experience and appreciation with Bistra Krumova who assisted me with my refinancing. Bistra was very professional, knew the answers to all my questions, was there early and stayed late many times to get everything done. I know how hard it can be to deal with many clients simultaneously since I also have many clients in commercial construction i deal with daily. Bistra handled everything which seemed effortlessly, but I know It took patience and self control and I recommend her highly. I will recommend her to anyone I know who needs to refinance or purchase a home.

– George H, Laplata, MD
RE: Brook Benton
BentonBrookI want to commend again the excellent job Brook Benton and Isabel Garcia did in efficiently moving my two loans from application to closing. Their level of professionalism and responsiveness is unparalleled and closing attorney Sylvia Morrow-Nocon was most efficient in finalizing this first class experience. You have our sincere thanks and have earned our recommendation to any considering The Private Bank of Buckhead/Decatur for their mortgage needs.

– Alan Najjar, Smith & Howard, PC, Atlanta, GA
RE: Brook Benton
BentonBrookBrook,
Many thanks for making sure we had a smooth closing consistent with contract closing date. We continue to recommend you to all our buyers.
Warm regards,

– Win Wilson, RE/MAX Legacy Associate Broker, Tyrone, GA
RE: Brook Benton
BentonBrookThank you so much to you and your staff for getting me such a great rate! My monthly payments went down $700! No closing cost and I’m even getting more money back! Calling Private Plus is the best thing I’ve done since buying my house. Thanks again,

– Brad Rowe, Chantilly, VA
RE: Bistra Krumova
bistra-krumovaI would like to share my wonderful experience with Bistra Krumova when getting a mortgage for the home that I recently purchased. My family and I are incredibly happy that we worked with her. She made the process to get a mortgage really easy for me and my family, as well as she explained to us everything and answered all of our questions. Throughout the whole process she kept us informed of what was going on and what the next steps are. She is a great professional who I would be glad to work with again in the future (as well as recommend her to all of my family, friends and acquaintances).

– Gancho Georgiev, Marietta, GA
RE: Michael O’Nan
Mike_O'NanI wanted to reach out to you and thank you for your help on closing this time sensitive loan. I truly appreciate the dedication and determination to get this done. Additionally, please share my gratitude to the Underwriter that worked on this loan late last evening. You have earned my trust and business for all future financing needs.

– Tim Lee, Atlanta, GA
RE: Brook Benton
BentonBrookWe closed yesterday and working with your mortgage group over the past several weeks was great. Brook took good care of us.

– Tray Middlebrooks, Atlanta, GA
RE: Bistra Krumova
bistra-krumovaMy wife and I are taking this opportunity to express our gratitude for the professional manner in which our loan refinancing was handled by Bistra Krumova. She was helpful and responsive to all our needs. Her attention during the entire process made everything understandable. We have been very happy that we chose your firm for the refinancing and would definitely consider doing business with your company again. From our perspective, it has been clear that Bistra is a valued member of your team with excellent people skills. Sincerely,

– John and Sally S., Springfield, VA
RE: Brook Benton
BentonBrookThank you, Brook and Isabel! We closed yesterday without a hitch! Please thank anyone else who worked on our file so that we could close earlier than standard. We love our new home and can’t thank you enough!

– J. Lee, Mableton, GA
RE: Brook Benton
BentonBrookMy name is Stefano and I recently had the pleasure of working with Brook Benton to finance the purchase of my new home in Roswell. My previous experience in terms of working with lenders was limited to large banks. Brook came heavily recommended after having worked with a colleague of mine at [Business Name].

I am writing to simply share that working with Brook was an absolutely pleasing experience, right from the initial meeting through to closing. Brook was available at all times to answer questions, help push the closing process along, and discuss options as negotiations for the home purchase proceeded. I never waited long to hear from Brook, and always found his answers and insights easy to understand and complete.

Brook is somebody that I shall not hesitate to recommend to others as I am asked about my financing experience. As the need arises, I shall also not hesitate to work with him again.

– Stefano R., Roswell, GA
RE: Bistra Krumova
bistra-krumovaI just want to let you know that we have been working with Bistra for the past
few months on our mortgage refinance and she has been very helpful
with all her advise and expert knowledge of the entire process. I just wanted
to provide some positive feedback to you in our experience working with her.
She is a valuable asset to your team.
Regards,

– David & Nancy R., Elizabeth, CO

Three Piedmont Center, Suite 600 • 3565 Piedmont Road, Atlanta, GA 30305 • 404.480.4111

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